Shipping Policy
Thank you for shopping at AuraDials. This Shipping Policy outlines how and when your order will be processed and delivered.
1. Order Processing
- In-Stock Items
- Processing time: 1–3 days
- Custom Items
- Processing time: 5–7 days
- Oversize (4XL & 5XL)
- Made to order (not available in stock)
- Production time: 5–10 days
- Orders placed on weekends or holidays will be processed on the next business day.
- Once your order is shipped, you will receive a confirmation email with tracking information.
2. Shipping Locations
We currently ship to:
- United States (all 50 states)
- Select international countries (please check availability at checkout)
If your country is not listed at checkout, please contact us at auradials.helpcenter@gmail.com for assistance.
3. Shipping Timeframes
Shipping Options and Costs
The following shipping options may be available, depending on your destination:
Free Standard Shipping
Cost: Free
Free Standard Shipping is available for supported destinations.
Guaranteed Shipping
Cost: $4.99 USD
This optional service includes the tracking and guarantee features displayed during checkout.
Premium Shipping
Cost: $14.99 USD
This optional service provides faster shipping and includes the tracking and guarantee features displayed during checkout.
The shipping services available for your order, together with their final prices, will be clearly displayed during checkout before payment is completed.
Please note: Delivery times are estimates and not guaranteed. Shipping may be delayed due to customs, holidays, or other unforeseen circumstances.
4. Estimated Delivery Times
Delivery estimates include two separate stages:
- Order processing: 1 to 3 business days
- Shipping transit time: begins after the order has been dispatched
Estimated transit times are:
- United Kingdom: 9 to 14 business days
- United States: 3 to 9 business days
- Canada: 3 to 9 business days
- Australia: 3 to 9 business days
- Europe, excluding the United Kingdom: 3 to 11 business days
- Asia and the Middle East: 3 to 10 business days
- Other supported destinations: 5 to 15 business days
Some orders may arrive earlier than these estimates.
Delivery times are estimates and are not guaranteed unless a specific guarantee is expressly included with the shipping service selected during checkout.
Delivery may take longer because of:
Events outside our reasonable control
Customs inspections or clearance
Incorrect or incomplete addresses
Carrier delays
Severe weather
Public holidays
Peak shopping periods
Remote delivery locations
International transportation interruptions
5. Tracking Your Order
Once your order has shipped, you will receive an email with your tracking number and a link to track your package in real time.
If you do not receive tracking information within 5 business days of placing your order, please reach out to auradials.helpcenter@gmail.com.
6. Customs, Duties & Taxes (for International Orders)
Good news!
For all international shipments, you will not be charged any additional import taxes, customs duties, or fees. AuraDials covers all these costs so you don’t have to worry about hidden charges.
Your total at checkout is the final amount—no surprises upon delivery.
7. Incorrect Address or Delivery Issues
Please ensure your shipping address is correct and complete at checkout.
AuraDials is not responsible for:
- Orders lost due to incorrect or incomplete addresses
- Delays or losses caused by the carrier
- Unclaimed packages
If your package is returned to us due to an incorrect address, we can reship it at your expense.
8. Lost or Stolen Packages
Once an item is marked as “Delivered” by the carrier, AuraDials is not liable for lost or stolen packages. We recommend choosing a secure delivery address or adding signature confirmation if necessary.
If your tracking shows “Delivered” but you haven’t received the package:
- Check with neighbors or building security
- Contact the shipping carrier directly
- Then reach out to us for further help
9. Contact Us
If you have any questions about your order or shipping, contact our support team:
AuraDials Customer Support
📧 Email: auradials.helpcenter@gmail.com
🌐 Website: auradialstore.com
By placing an order with AuraDials, you agree to the terms outlined in this Shipping Policy.